Building a Better Plant-Based Future together

Customer Service Collaboration Specialist

OUR GROWTH IS POWERED BY PLANTS, OUR FUTURE IS POWERED BY YOU

About Upfield!

Upfield is a global leader in plant-based nutrition with a great history and a portfolio of iconic brands that people have used and trusted for generations. This includes Flora, Rama, Becel, Blue Band, Country Crock, I Can’t Believe it’s not Butter and ProActiv.

We are a global food company with 6 business units operating in 95 markets. We have the mind-set of a start-up. This makes us fast, agile, entrepreneurial, cost conscious and accountable for our products – from seed to serving at the breakfast, lunch or dinner table.

Your Role

Improvement of customer satisfaction for selected key customers, set up relations with the Supply Counterparts of our customers. Focus op optimization of the physical flow, to lower cost, increase shelf availability and increase net Sales value.

Key Accountabilities

  • Close cooperation with customer development team and other supply chain functions (planning, logistics, master-data)
  • Work on specific customer requests/projects and active optimisation of Order to Cash and logistics processes
  • Reporting and commenting on internal and external customer KPIs focus on improvement of customer satisfaction and identification of improvement measures
  • Identifying and executing of improvement projects with customers, incl. co-ordination of adjacent SC areas
  • Calculation, analysis and alignment of logistics fees (where applicable) with sales on key customers
  • Starting measures for optimisation of order profile (drop size/frequency) and the shared Supply Chain
  • Support regular customer interviews for Supply Chain part
  • Responsibility for optimisation of customer related supply chain processes e.g. masterdata, supply routes, order management/profiles

Skills and Experience Required

  • Mandatory languages : DUTCH + FRENCH ( and knowledge of English)
  • Flexibility, fast adaptation in dynamic environment
  • Mandatory : Supply chain experience for min 3 years, preferred in FMCG. Combined with sales experience is a plus.
  • Solid SAP knowledge
  • Good MS Office knowledge ( pivots and basic formulas do not have secrets for you)
  • Knowledge and experience on E2E supply chain
  • Working in customer facing roles, including managing of joint projects
  • Mandatory : Supply chain experience for min 3 years, preferred in FMCG. Combined with sales experience is a plus.
  • Results driven and high sense of Accountability
  • Clear and structured communication. Not afraid to influence and communicate at all levels (intern and extern)
  • Customer & service mindset, taking ownership to resolve customer issues
  • Ability to build relationship, be a strong team player both within Upfield and the customer
  • High analytical skills, numeracy and logical reasoning, attention to detail
  • Planning and organization skills
  • Growth mentality, understand financial impact of decisions

Mission Statement
At Upfield our purpose is clear……Making people healthier and happier with great-tasting, healthy and natural plant-based products which are good for our planet!

Want to make an impact where it matters?

At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that’s free from plastic.

 We are the largest plant-based company in the world, and we believe in doing what’s right for our people, our customers and the planet.

 We’ve got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and love. We’ve been a trusted category leader since 1871 and yet we feel like we’re only just getting started.

 Performance, Passion and Care define who we are as a company, how we work every day, and the responsibility we feel toward our Associates, our consumers, our business partners and our world.

 We have big ambitions to grow this business and we want to attract the right people – those that love what they do, thrive on responsibility and are looking for limitless career defining opportunities.

 You’ll have to enjoy working in a fast-paced environment and it will take hard work and determination; we will give you the ownership you need to make an impact. 

 You’ll have to deliver on the commitments you make. And we’ll give you the freedom and flexibility to do your job and build your own career. 

 If you want to make an impact where it matters apply now!

 #upfielders #upfielder #upfieldglobal #LI-OV1

 

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