Building a Better Plant-Based Future together

Customer Account Executive – Retail

Customer Account Executive – Retail 

Home-Based (Ireland)

At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that’s free from plastic.  We’ve got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and love. We’ve been a trusted category leader since 1871 and yet we feel like we’re only just getting started.

Performance, Passion and Care define who we are as a company, how we work every day, and the responsibility we feel toward our Associates, our consumers, our business partners and our world.

We have big ambitions to grow this business and we want to attract the right people – those that love what they do, thrive on responsibility and are looking for career defining opportunities.

About the role

Job purpose:

Reporting into the National Account Controller and supporting on the execution of the customer strategy and customer business plans in the Irish market. Is jointly responsible for the achievement of turn over and the P&L of his/her customers as well as supporting the team with all administrative tasks. Will also be responsible for coordination of and implementation of all shopper marketing activities in the channel

Main Responsibilities:

 Develops optimal customer plan for agreed customer(s) and managing all customer investment within agreed parameters

  • Delivers the agreed plan, following up to achieve all counterparts set in the agreement
  • Plays active ambassador role for the Upfield business and portfolio
  • Customer information requirements, including New Vendor packs and New Line forms
  • Creation and tracking of rebate accruals
  • Validating invoices for payment
  • Setting up pricing and resolving price claims
  • Administration of all Joint Business Plans
  • Management of the shopper marketing budget in Ireland
  • Working in partnership with internal stakeholders, external agencies and customers to deliver excellent shopper marketing programme

Skills and Experience Required:

  • Outstanding customer service skills 
  • Applicants must possess good attention to detail, with the ability to prioritise and manage their workload effectively
  • They should be IT literate and have strong Excel skills with the ability to produce and use VLOOKUP/Pivot Table
  • Proven history of working within a team environment
  • FMCG experience preferred but not essential

About you:

You’ll have to enjoy working in a fast-paced environment and it will take hard work and determination; we will give you the ownership you need to make an impact. 

You’ll have to deliver on the commitments you make. And we’ll give you the freedom and flexibility to do your job and build your own career. 

At Upfield we want you to bring your ideas, your motivation and desire to succeed! This part of the role is up to you to complete.