Building a Better Plant-Based Future together

Customer Development Operations Assistant Manager_6 months Fixed Contract

Customer Development Operations Assistant Manager_6 months Fixed Contract

Abidjan, Cote D’Ivoire

At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that’s free from plastic.  We’ve got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and love. We’ve been a trusted category leader since 1871 and yet we feel like we’re only just getting started.

Performance, Passion and Care define who we are as a company, how we work every day, and the responsibility we feel toward our Associates, our consumers, our business partners and our world.

We have big ambitions to grow this business and we want to attract the right people – those that love what they do, thrive on responsibility and are looking for career defining opportunities.

About the Role!

Job Purpose

Customer Development (CD) Operations is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles

Main Responsibilities

The key accountabilities of the CD Ops Manager are as follows:

  1. Alignment with Trade Strategy

Supports setting the process and contribute to the definition of:

  • National Trade Strategy
  • Customer Value Assessment
  • Trade Terms Structure
  • Coordinate Pricing
  1. Business processes & operating guidelines - Ensure smooth processes are in place to deliver:
  • Retail Strategy
  • Collective Business Performance (CBP)
  • CD input into Sales & Operations Planning (S&OP)
  • Annual negotiation strategy
  • Set up and structure all CD business meetings
  • Sales Force Incentives (SFI) for Field Sales team
  1. Methods, tools, systems & data-Maintain and implement supporting tools (legacy CD IT tools as well as new developments including:)
  • Customer Hierarchy
  • Sales reporting model
  • Effective Feet on Street (EFOS) data
  • Support Customer Service
  1. Communication, information, training -Manage and facilitate internal and external CD communications:
  • Provide all CD information to Field Sales, other CD roles and other departments
  • Identify needs and roll out training programs
  • Designs and implements sales incentives model
  1. Third party management & in-store execution-Manage contracts and execution of merchandising agencies providing in store:
  • Execution and data measurement
  • Responsible for distribution of store materials
  • Monitor and improve CD Overheads
  • Manage CD national and local events

About you!

  • Minimum of two to three years working experience within the CD function
  • Strong experience in designing and managing processes
  • Business planning experience
  • Project management experience

You’ll have to enjoy working in a fast-paced environment and it will take hard work and determination; we will give you the ownership you need to make an impact. 

You’ll have to deliver on the commitments you make. And we’ll give you the freedom and flexibility to do your job and build your own career. 

At Upfield we want you to bring your ideas, your motivation and desire to succeed! This part of the role is up to you to complete.

About Upfield!

We are the largest plant-based company in the world, and we believe in doing what’s right for our people, our customers and the planet.

We are a highly entrepreneurial fast-paced team running a multi-billion Euro business across 60+ countries with the mind-set of a start-up! We are agile, creative, fast-to-market and obsessed with customers and consumers.

If you want to make an impact where it matters apply now!