Building a Better Plant-Based Future together

B2C Manager

B2C Manager


About Upfield!

Upfield is a global leader in plant-based nutrition with a great history and a portfolio of iconic brands that people have used and trusted for generations. This includes Flora, Rama, Becel, Blue Band, Country Crock, I Can’t Believe it’s not Butter and ProActiv.

We are a global food company with 6 business units operating in 95 markets. We have the mind-set of a start-up. This makes us fast, agile, entrepreneurial, cost conscious and accountable for our products – from seed to serving at the breakfast, lunch or dinner table.

We take quality seriously and around the world we taste products every 30 seconds. We take our consumers seriously and more than 150 people will taste test each of our new innovations before they hit the shelves.


Your Role

Build from the scratch highly effective Order to Cash organization that will benefit from both market best practices, as well as your professional experience that you will bring to our Company.


Main Responsibilities

As B2C Manager you will be responsible for tailoring out the most suitable O2C process for Upfield. Along with managing the team, you will be responsible for Processing Claims of key customers and Cash Application – ensuring all the cash received from customer are applied to customer account on time. Validating claims received from key customers and processing the same.

You should also possess good knowledge to handle Accounts Receivable processes in SAP, including:

- Invoicing

- Collection

- Credit Management

- Customer Master Data

- Dispute Management

Analyzes transactions, understands and explains variances, and proactively identifies potential problems and solutions

Ability to recognize unusual transactions, trends, or variations and communicate findings to supervisor or manager

Analyzing the business needs and volumes in regard to O2C activities;

Building up the O2C process documentation including roles & responsibilities, process maps and high-level documentation;

Cooperating with IT and other key stakeholders, while setting up new O2C tools and making sure that all the processes are properly reflected in the ERP systems

Building proper performance culture within O2C organization, by developing right set of KPIs

Possessing great interpersonal soft skills that are helping to establish good relations with internal and external parties

Ensuring that our 3rd party service providers for O2C are delivering all the agreed processes within agreed SLAs;

Performing analysis, data mining activities to ensure that O2C process supports core business as best as possible;

Seeking challenging yet fun and developing experience


Skills & Competences

Preferred Finance or Accounting education degree

+8 years of Previous experience within SSC or BPO including O2C area.

Experience in team and/or process management

Experience in migration of O2C process would be a strong asset

SAP and O2C tools knowledge

Fluency in English

Ability to work in a changing, dynamic environment

Interpersonal skills to successfully collaborate with multiple stakeholders


Your Personal Power!

You will have unique possibility to create processes in O2C space and become owner of those creations – you will literally be able to observe how your ideas are growing in the new Company! This will be only possible, once you will combine your vast experience over the relevant topics (modern O2C tools, efficient ways of running this functions in big multinational companies) with your readiness to become creative and open for lots of interactions with multiple stakeholders.

It's also great chance to understand much more about finance & accounting, as in order to shape up our processes effectively, we have to interact with all the other financial functions across the organization.

At Upfied we want you to bring your ideas, your motivation and desire to succeed! This part of the role is up to you to complete.


Mission Statement

At Upfield our purpose is clear……Making people healthier and happier with great-tasting, healthy and natural plant-based products which are good for our planet!

If you are an entrepreneur at heart and have a passion for winning, a strong understanding of the FMCG business, ad would like to join us, apply and speak to one of our Talent Matchmakers!