Customer Service Specialist with English

Customer Service Specialist with English
Katowice, Poland

(Temporary 6 months fixed contact - weekends)

 

You will be responsible for the order management of all orders being delivered in time to our customers in the European countries.

You will be in a daily contact with customers to adapt orders, based on product availability, timings etc. You will work in extended customer team cooperating with local Account Managers, Customer facing and logistics Teams.

On the Front office part, you will work with customers to manage order modifications, cancelations and customers queries.

On the back end you will be linking point between internal teams to identify and resolve issues as well as find resolutions for EDI errors and drive MD synchronization initiatives to reduce order validation.

About you:

You gained initial experience in Customer service or Order to Cash. Thanks to excellent communication and interpersonal skills you are able to coordinate cross-functionally and provide best service level to our customers.

Y are comfortable handling large amounts of data and proficient with Excel – ideally you already worked with SAP – if not, no worries we train you!

Proactive approach is a key and thanks to your result orientation there is no case you couldn’t solve.

Hit the apply button or reach out on LinkedIn ( www.linkedin.com/in/katarzynaimiolo). I appreciate your CV may not be up to date, so you can just send over your LinkedIn profile.

OUR GROWTH IS POWERED BY PLANTS, OUR FUTURE IS POWERED BY YOU

At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that’s free from plastic.  We’ve got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know. We’ve been a trusted category leader since 1871 and yet we feel like we’re only just getting started.

Performance, Passion and Care define who we are as a company, how we work every day, and the responsibility we feel toward our Associates, our consumers, our business partners and our world.

We have big ambitions to grow this business and we want to attract the right people – those that enjoy what they do, thrive on responsibility and are looking for career defining opportunities.

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