Customer Service Specialist with German

Customer Service Specialist with German
Katowice, Poland

You will be responsible for the order management of all orders being delivered in time to our customers in the European countries.

You will be in a daily contact with customers to adapt orders, based on product availability, timings etc. You will work in extended customer team cooperating with local Account Managers, Customer facing and logistics Teams.

On the Front office part, you will work with customers to manage order modifications, cancelations and customers queries.

On the back end you will be linking point between internal teams to identify and resolve issues as well as find resolutions for EDI errors and drive MD synchronization initiatives to reduce order validation.

About you:

You gained initial experience in Customer service or Order to Cash. Thanks to excellent communication and interpersonal skills you are able to coordinate cross-functionally and provide best service level to our customers.

You are comfortable handling large amounts of data and proficient with Excel and SAP.

Proactive approach is a key and thanks to your result orientation there is no case you couldn’t solve.

Fluent German and English are must.

Hit the apply button or reach out on LinkedIn ( I appreciate your CV may not be up to date, so you can just send over your LinkedIn profile.


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