SME - Digital Collaboration and End User Computing

Role: Digital Collaboration and End User Computing – Delivery Manager & Subject Matter Expert
Location: India

Experience: 4 to 8 years

Your Role

Reporting directly to Digital Collaboration and End User Computing – Service Owner, the individual
will execute the operations, deliver innovation, and drive IT Partner governance.


End User Computing
Key outcomes and deliverables:

1. Operate the global BAU ITIL compliant service operations using Upfield’s IT partners for End
    User Computing which includes desktop management, laptop management, and mobile
    device management.
2. Work with Service Owner to drive strategic & tactical projects for the services.
3. Execute the vendor governance processes as per the global Upfield framework to drive SLA
    performance, budgetary compliance, and continuous service improvements.
4. Work with peer IT Delivery Managers & IT Partner(s) to implement IT policies and
    procedures for the services to drive efficiency and security.
5. Collaborate with IT asset management function to drive optimization and new capabilities
    for end point assets.
6. Drive change management and new capability initiatives to optimize the usage of various IT
    assets.
7. Lead innovation with OEMs such as Microsoft, HP etc. and Upfield IT Partners by leveraging
    the OEM product roadmap.
8. Drive actionable insights on industry best practices for EUC such as BYOD, hybrid working
    etc.
9. Partner with HR to drive a robust demand management process for end point devices.

Key Stakeholders:


1. HR function (for demand management).
2. Chief Legal Officer (for data protection and policies).
3. CISO (for security policies and solutions enablement).
4. Chief Enterprise Architect (for new capability roadmaps).
5. Digital Collaboration and EUC Service Owner (for service strategy).
6. Upfield IT Service Owners (for service operations).


Core Skills:
1. Strong stakeholder management including IT LT engagement.
2. Strong conflict management across IT and non-IT stakeholders.
3. Vendor management.
4. Budget management.


Service Skills:
1. Ability to strategize and operationalize for service function.
2. Expertise in ITIL framework.
3. Strong project management, particularly around Agile methodologies.
4. Expertise in end point management technologies, processes, and KPIs.


Digital Collaboration and Productivity


Key outcomes and deliverables:
1. Operate the global BAU ITIL compliant service operations using Upfield’s IT partners for
    Digital Collaboration and Productivity function which includes Microsoft platform products
    (MS Teams, MS Exchange etc.), MS Office suite, and other OEM platforms (e.g. Adobe, Zoom
    etc.).
2. Identify areas of innovation in Digital Collaboration and work with Service Owner to drive
    projects.
3. Execute the vendor governance processes as per the global Upfield framework to drive SLA
    performance, budgetary compliance, and continuous service improvements.
4. Work with peer IT Delivery Managers & IT Partner(s) to implement organizational policies for
    the services to drive efficiency and security.
5. Drive change management and new capability initiatives to optimize the usage of various
    collaboration and productivity software.
6. Lead innovation with OEMs such as Microsoft etc. and Upfield IT Partners by leveraging the
    OEM product roadmap.
7. Drive actionable insights on industry best practices for Digital Collaboration such as
    automation, self-service etc.
8. Partner with HR to drive a robust demand management process for new software
    requirements.


Key Stakeholders:
1. HR function (for demand management).
2. Chief Legal Officer (for data protection and policies).
3. CISO (for security policies and solutions enablement).
4. Chief Enterprise Architect (for new capability roadmaps).
5. Digital Collaboration and EUC Service Owner (for service strategy).
6. Upfield IT Service Owners (for service operations).


Core Skills:
1. Strong stakeholder management including IT LT engagement.
2. Strong conflict management across IT and non-IT stakeholders.
3. Vendor management.
4. Budget management.


Service Skills:
1. Ability to strategize and operationalize the strategy for service function.
2. Expertise in ITIL framework.
3. Strong project management, particularly around Agile methodologies.
4. Strong Microsoft platforms knowledge around strategic roadmap, products and licensing
    models.

About Upfield!

We are the largest plant-based company in the world, and we believe in doing what’s right for our people, our customers and the planet.

At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that’s free from plastic.  We’ve got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and love. We’ve been a trusted category leader since 1871 and yet we feel like we’re only just getting started.

Performance, Passion and Care define who we are as a company, how we work every day, and the responsibility we feel toward our Associates, our consumers, our business partners and our world.

We are a highly entrepreneurial fast-paced team running a multi-billion Euro business across 60+ countries with the mind-set of a start-up! We are agile, creative, fast-to-market and obsessed with customers and consumers.

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