Customer Service Specialist

Customer Service Specialist with English 

Location: Katowice - Poland (hybrid work) 

 

About role!

You will be responsible for the order management of all orders being delivered in time to our customers in the European countries.

You will work in extended customer team cooperating with local Account Managers, Customer facing and Logistics Teams to adapt orders based on product availability, timings etc.

You will be linking point between internal teams to identify and resolve issues as well as find resolutions for EDI errors and drive MD synchronization initiatives to reduce order validation.

 

About You! 

You are fluent English Speaker. 

You several years of experience in Customer Service or Order to Cash. Thanks to excellent communication and interpersonal skills you can coordinate cross-functionally and provide best service level to our customers.

You are comfortable handling large amounts of data and proficient with Excel and SAP transactions.

Proactive approach is a key and thanks to your result orientation there is no case you couldn’t solve.

 

You’ll have to enjoy working in a fast-paced environment and it will take hard work and determination; we will give you the ownership you need to make an impact. 

You’ll have to deliver on the commitments you make. And we’ll give you the freedom and flexibility to do your job and build your own career. 

At Upfield we want you to bring your ideas, your motivation and desire to succeed! This part of the role is up to you to complete.

 

About Upfield!

We are the largest plant-based company in the world, and we believe in doing what’s right for our people, our customers and the planet.

At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that’s free from plastic.  We’ve got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and love. We’ve been a trusted category leader since 1871 and yet we feel like we’re only just getting started.

Performance, Passion and Care define who we are as a company, how we work every day, and the responsibility we feel toward our Associates, our consumers, our business partners and our world.

We are a highly entrepreneurial fast-paced team running a multi-billion Euro business across 60+ countries with the mind-set of a start-up! We are agile, creative, fast-to-market and obsessed with customers and consumers.

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