Regional IT Service Coordinator - Upfield

Regional IT Service Coordinator

Regional IT Service Coordinator (Poland)

Location: Katowice or Warsaw - Poland

Salary range: PLN  10 000 - 12 000 gross 


Your Role!

Ensure high level of IT service is provided in Poland by regional site specific resources and liaising with global IT teams as needed, including personally delivering IT support for the few Upfield VIPs in region.


Main Responsibilities:

Coordinate support and “New Demand” for following technologies within region in offices, factories and for remote working - last mile telecoms infrastructure, mobile telephony, Audio Visual conferencing equipment, any other IT devices not centrally supported including some printers/peripherals/scanners/office room booking terminals etc.

It also covers oversight of the movement of laptops/desktops to the few countries in region not covered by the central IT contract.

Ensure high level of IT service provided in region where not provided by central IT teams, including:

Taking ownership for managing resolution of Incidents and Requests associated with all in scope technologies using the central IT tool ServiceNow, which will be achieved by;

Tasking and coordinating site contacts for non-technical tasks, including translating into local language as needed.

Tasking and coordinating site specific 3rd parties or Upfield technical experts (where they exist, such as Factories) for technical tasks, including translating into local language as needed.

Liaison with Global Network & EUC Service Owners/teams on regional elements of network & EUC incidents/problems/changes and other tasks as needed where not provided by central IT teams.

Work with and assist site/regional Workplace leads to oversee provision of agreed non-technical site elements of IT incidents/problems/changes

Supplier management (contract, procure, invoices, performance etc) of local 3rd parties to provide technical support for in scope technologies in region.

VIP IT support service to VIPs in region, delivering “white glove” service and liaising with central teams as needed.


About You!  

You are an ideal candidate for us if you have several years of experience in support of end users – preferably 2nd line.

In addition, we expect general IT support experience in networking, applications and hosting.

You will support top management that is why you should have strong customer management and interpersonal and communication skills including. We are an international company and you will use  English on daily basis.

Moreover we expect from you strong problem-solving skills.

We are very dynamic environment that is why you need to be agile, flexible and able to work under time pressure.


About Upfield!

We are the largest plant-based company in the world, and we believe in doing what’s right for our people, our customers and the planet.

At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that’s free from plastic.  We’ve got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and love. We’ve been a trusted category leader since 1871 and yet we feel like we’re only just getting started.

Performance, Passion and Care define who we are as a company, how we work every day, and the responsibility we feel toward our Associates, our consumers, our business partners and our world.

We are a highly entrepreneurial fast-paced team running a multi-billion Euro business across 60+ countries with the mind-set of a start-up! We are agile, creative, fast-to-market and obsessed with customers and consumers.