Regional IT Service Coordinator - Upfield

Regional IT Service Coordinator

Regional IT Service Coordinator (Poland)

Location: Katowice or Warsaw - Poland

Salary range: PLN 9 000-12 000 gross 

 

About the role! 

Currently, we are looking for a person to join our global it team, who will be the single point of contact for employees and managers in Poland. If you are looking for development through broad contact with business and senior manager staff, this role is for you! 

More details? 

 

Responsibilities:

You will be responsible for coordination support and “New Demand” for following technologies within region in offices, factories and for remote working - last mile telecoms infrastructure, mobile telephony, Audio Visual conferencing equipment, any other IT devices not centrally supported including some printers/peripherals/scanners/office room booking terminals etc.

It also covers oversight of the movement of laptops/desktops to the few countries in region not covered by the central IT contract.

You will be responsible for ensuring high level of IT service provided in region where not provided by central IT teams, including:

  • Taking ownership for managing resolution of Incidents and Requests associated with all in scope technologies using the central IT tool ServiceNow, which will be achieved by;
  • Tasking and coordinating site contacts for non-technical tasks, including translating into local language as needed.
  • Tasking and coordinating site specific 3rd parties or Upfield technical experts (where they exist, such as Factories) for technical tasks, including translating into local language as needed.

In additon, you will be responsible for cooperation with Global Network & EUC Service Owners/teams on regional elements of network & EUC incidents/problems/changes and other tasks as needed where not provided by central IT teams.

You will work with and assist site/regional Workplace leads to oversee provision of agreed non-technical site elements of IT incidents/problems/changes

You will be in charge of supplier management (contract, procure, invoices, performance etc) of local 3rd parties to provide technical support for in scope technologies in region.

You will be manage the VIP IT support service to VIPs in region, delivering “white glove” service and liaising with central teams as needed.

 

Who you are?

You have 2-4 years of experience with End User Supporting in IT department mainly for End User Computing area (device, O365 applications, etc.) as IT team member or coordinator. Basic network system knowledge is also a plus.

You have motivation to extend your current technical roles and responsibilities more to explore regional scope responsibilities with coordination activities to be the single point of contact for IT for the region users, including VIP users, as well as remote central technical teams.

You will support top management that is why you should have strong customer management and interpersonal and communication skills including. We are an international company and you will use  English on daily basis.

We are very dynamic environment that is why you need to be agile, flexible and able to work under time pressure.

 

About Upfield!

We are the largest plant-based company in the world, and we believe in doing what’s right for our people, our customers and the planet.

At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that’s free from plastic.  We’ve got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and love. We’ve been a trusted category leader since 1871 and yet we feel like we’re only just getting started.

Performance, Passion and Care define who we are as a company, how we work every day, and the responsibility we feel toward our Associates, our consumers, our business partners and our world.

We are a highly entrepreneurial fast-paced team running a multi-billion Euro business across 60+ countries with the mind-set of a start-up! We are agile, creative, fast-to-market and obsessed with customers and consumers.

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