Senior Analyst - B2C - Upfield

Senior Analyst - B2C

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Location: Bengaluru, India

Hybrid/Remote/Onsite: Hybrid


Job Purpose

Be the lead to manage the B2C operations, projects and continuous improvement in a set of countries/region as per defined work scope to ensure seamless operations, collaboration with market/country and BPO partner, effective and tight governance and delivering desired outcome.

 Main Responsibilities

  • Hold accountability for the performance of BPO and to ensure BPO fulfills the tasks on-time and in full
  • Hold market/country accountable for the actions they need to take and ensure the overdue tasks are escalated to get resolution
  • Execute regional/country governance following a defined model with representation of relevant stakeholders from Shared Service, BPO and Business (Finance, Supply chain, Planning)
  • Establish SLA, KPI, Process Health reporting, end to end service metrics and performance reporting and Cadence to ensure adherence to agreed service levels
  • Analytics driven insights to drive process transformation
  • Handle regular incidences in a professional manner ensuring that root causes for recurring issues are identified and resolved
  • Periodical review of various masters and controls with country to ensure its effectivity

Key Skills

  • Service Management
  • Analytics
  • Performance Improvement
  • Project Management
  • Organization Effectiveness
  • Change Management
  • Bills to cash, Accounts Receivable experience
  • Governance and Reporting

Minimum Requirements:

  • University Graduate (or similar education)
  • 6 - 8 years’ experience in Order to Cash or Accounts Receivable services
  • Strong knowledge of SAP and related workflow tools (experience in other bolt on AR applications like High Radius, Webcollect is desired)
  • Strong knowledge of Microsoft Office suite is must (Outlook, Advanced Excel, PowerPoint etc. – PowerBI knowledge is desired)
  • Service Delivery and Service Management experience must

What’s next

If this position sounds interesting please hit the apply button now! If you have additional questions you can send me ,(insert your name), a whatsapp message on +


We understand your resume might not be up to date, apply with what you have or your LinkedIn Profile. Upfield is dedicated to build an inclusive and diverse workplace, we understand that you might not hit all the requirements which are stated in the description, we really encourage you to apply anyways. You might just be the right candidate for this role or other roles.  


We would like to receive your application before (enter deadline), the first stage of the process will be a Video interview with myself or in case of a Marketing / Sales position part of the process will be an assessment before the Video interview. 




Upfield is an employer who is committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience and knowledge. We ensure job adverts are free from unintentional bias.

No personal characteristics should be a barrier to joining Upfield and we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other personal characteristic.