Regional IT Service Coordinator
Are you looking to drive best-in-class IT support for a rapidly growing organization?
Location: Hybrid - Remote and must be on-site on Monday and Wednesday with Tuesday, Thursday, and Friday depending on business needs at our office in Hackensack, NJ.
About the Position
In this role, you will ensure high level of IT service is provided in North America by regional site specific resources and liaising with global IT teams as needed, including personally delivering IT support for the few Upfield VIPs in region. Additionally, you will coordinate support and “New Demand” for following technologies within regional in offices, factories and for remote working - last mile telecoms infrastructure, mobile telephony, Audio Visual conferencing equipment, any other IT devices not centrally supported, including some printers/peripherals/scanners/office room booking terminals etc. It also covers oversight of the movement and stock counts of laptops/desktops/peripherals to the few countries in region. You will take ownership for managing resolution of Incidents and Requests associated with all in scope technologies using the central IT tool ServiceNow, which will be achieved by tasking and coordinating site contacts for non-technical tasks, including translating into local language as needed, tasking and coordinating site specific 3rd parties or Upfield technical experts (where they exist, such as Factories) for technical tasks, including translating into local language as needed, acting as a liaison with Global Network & EUC Service Owners/teams on regional elements of network & EUC incidents/problems/changes and other tasks as needed where not provided by central IT teams, and work with and assist site/regional Workplace leads to oversee provision of agreed non-technical site elements of IT incidents/problems/changes. Furthermore, you'll engage in supplier management (contract, procure, invoices, performance etc.) of local 3rd parties to provide technical support for in scope technologies in region, provide VIP IT support service to VIPs in region, delivering “white glove” service and liaising with central teams as needed, act as main point of contact for assigned offices and work with other sites point of contact to gather, assist and perform tasks given by the central IT teams, and own stock inventory for NA and work in conjunction with central IT teams for proper delivery of centrally procurement items for on-time replenishment.
So what does it take to be successful in this role?
If you have deskside support of end users – preferably 2nd line, strong customer management and interpersonal skills, strong communication skills including fluent English speaker, strong supplier management skills, service-oriented mindset, general IT support experience in networking, applications, hosting and strong problem-solving skills, you'll crush it! Bonus points for those that have experience coordinating IT support across several sites/countries and delivering IT support for VIP's.
What’s Next?
If this position sounds interesting, please hit the apply button now!
We understand your resume might not be up to date, so we recommend that you apply with what you have or your LinkedIn Profile. Upfield is dedicated to building an inclusive and diverse workplace, we understand that you might not hit all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.
We prefer to receive your application before February 27th. The first stage of the process will be a Video interview with me, Alexander Morse - Talent Acquisition Manager for North America.
Upfield is an employer committed to diversity, inclusion, and equal opportunities for all in the workplace. We recruit based only on values, qualifications, performance, skills, behaviors, experience, and knowledge. We ensure job advertisements are free from unintentional bias.
No personal characteristics should be a barrier to joining Upfield. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics., and equal opportunities for all in the workplace. We recruit based only on values, qualifications, performance, skills, behaviors, experience, and knowledge. We ensure job advertisements are free from unintentional bias.
No personal characteristics should be a barrier to joining Upfield. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.
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